Opay has announced its exceptional achievements in 2023 just as it shared its ambitious plans for 2024.

According to Gotring, “in 2023, OPay gained significant milestones gaining dominance and relevance in the financial industry evident with the exponential growth of its customer base, people empowerment with the Agent and Merchant networks, provided affordable financial services through our robust technology payment platform, resilient to our mission in making financial services more inclusive through technology.

“I say thank you to our esteemed customers for your continued patronage and regulators for their guidance to ensure strict conformance in our service offerings.”

OPay success story spans across business achievement and brand recognition.
Leveraging on its modern robust technology, OPay provided superfast financial payments to customers, Agents and Merchants during the redesign of the Naira notes causing a cash crunch and fall over to digital payments as a primary means of payment in Nigeria.

In the same year, a significant achievement was millions of Verve debit card issued at a subsidized price, deployed with the most seamless card-linking technology made available to Nigerians.

Customers were able to purchase debit cards from Agents within their localities. We opened up 17 customer center locations across Nigeria to resolve customer complaints, and inquiries, amongst other Agent and Merchant solutions with the goal to make financial services more inclusive through technology.

Continued reinforcement of the platform’s security system to mitigate fraud and scams prominent within the Digital Payment System to protect customer funds building a “Safe and Secure” platform.

•September 2023, CNBC and Statista global ranking as the “Sole” Nigerian Digital Platform.
•November 2023, Digital Nigeria 2023 Awards organized by NITDA for “Innovation Solutions”, Customer Satisfaction”, Social Impact and Market Penetration”.
•ADVAN African Consumer Choice Award 2023 for Best FINTECH.

2024 Plans “The Next Milestone”
The CEO, Mr. Gotring Dauda, while stating the plans for 2024 stated that, “Our plans for the new year 2024 is to build on our strength which is modern technology and continue to provide our customers with cutting edge financial service offerings as we align with our core value principles of “customer first” and “excellence in innovation”, vision and mission of the organization.”

2024 Market Penetration Plans
OPay will continue to provide customers with the best payment user experience, more value-added services on the platform to customers, Agents, and Merchants such as “Pay with OPay Wallet solution” and more. We will remain driven by our mission in making financial services more inclusive through technology, one of our strengths as an organization and continue to relentlessly work to achieve our vision to become the most respected and trusted financial institution to create social value in Nigeria.

In addition to innovative products and services, other points in 2024 will include;

Innovative Customer Service
•Service at your Fingertips – In addition to the 17 physical customer service locations across the country made available for customer dispute & resolution, OPay will develop a world class, first of its kind online customer service accessible on the Mobile App with 500+ experienced staff members well-equipped with newest technology available to attend to customers via active chat rooms. This will enable OPay customers from the comfort of any location using their mobile phone, make inquiries about their products & services, log complaints such as failed or disputed transfers, card dispute, login password, account upgrade amongst others and in-turn receive online instant responses from our customer service experts.

Platform Security
•Leverage on technology for continued reinforcement of the payment platform robust network, introduce new security tools, and other elements to ensure customer funds remain very safe and 100% secure. As an organization that is sensitive to industry dynamics while learning from best practices and thrives on innovative solutions, we would develop new security features at different levels of account onboarding (Pre-application stage), proactively introduce different transaction advance security alerts such as facial recognition to validate payments and improve on other special security features.

Corporate Social Responsibility
•Corporate Social Responsibility – to create social value by way of printing our footmarks in the sands of time by giving back to society. OPay will be empowering the youths “Leaders of Tomorrow” to provide long term Educational Scholarships to Secondary and Tertiary Institutions nationwide and internship programs to build their entrepreneurial and working skills ahead before attaining employment phase.