CONTACT Solutions (ConSol), an indigenous call centre operator has canvassed more opportunities for Business Process Outsourcing (BPO) initiatives in the country.
ConSol, which claimed that BPO does not create unemployment, stressed that it is an opportunity that Nigeria can leveraged on significantly to reduce joblessness among young Nigerians.
The Chairman, Demola Elesho, who spoke at a press briefing in Lagos, to announce the company’s 10th anniversary, said BPO or outsourcing has got a bad name because everybody listen to Barrack Obama talked about America outsourcing its jobs and through that process loosing majority of the jobs to outsiders.
Elesho said in that regards, BPO has a bad name because when America outsources its jobs to India, or China, it loses jobs but to China, they gain jobs.
“So, in this case, ConSol is an indigenous Nigerian owned and operated business concern, so we are not losing jobs, but gaining more jobs. We are creating more jobs and gaining more efficiency that also helps the economy to expand”, he added.
According to him, there is need for government support for BPO, stressing that ConSol is changing the face of ICT in Nigeria within its 10 years of operation and has renewed its commitment to deliver more value-added services to its existing and potential clients across industry, commerce and service sectors.
“We continue to create more value for our customers by providing first class contact centre/call centre services that deliver on customer satisfaction whilst reducing costs. Consequently we help organisations increase profitability, by executing world-class inbound and outbound contact centre business processes and reducing total cost of ownership (TCO), of this core customer service function,” he said.
Continuing, he said the firm’s solutions enhance the client’s ability to deliver better service and value to their customers. “As the premier in the provision of customer interactions management solutions in Nigeria, ConSol also delivers a range of value-added services to clients within and outside the shores of Nigeria.”
Elesho said with the firm’s experience in mobile telecommunications and ICT sector in Europe, USA and Africa, ConSol has connected several Nigerian companies and Multi-National corporations to their customers in order to get feedback from them to verify their quality of service delivery and level of customer satisfaction. “Most importantly we share the specific action areas companies can take, to achieve desired improvements”, he added.
According to him, ConSol’s clients are both local and foreign including the public sector organisations, such as Lagos State Government, National Identity Management Commission, Nigerian Communications Commission; Nigerian Broadcasting Commission; Skye Bank, MTN; Wells Fargo Bank of United States of America, Eagle Insurance, among others.
